FLEX Senior Manager, Change Management and Communications
Marriott
27 days ago
Full-time
On-site
Bethesda
This is a temporary position.
JOB SUMMARY
The Senior Manager, Change Management and Communications will be responsible for
the execution of the change management and communications strategy in support of
Marriott’s digital and technology transformation. As an integral part of the
Business Transformation Office’s (BTO) Change Management + Communications team,
the Senior Manager’s primary focus will be creating and executing communications
and change management efforts for Marriott’s various stakeholders, including but
not limited to hotel General Managers, hotel associates and above property
leaders.
This role will contribute to building upon our existing expertise and creating
the structures and capabilities we need to successfully communicate Marriott’s
digital and technology transformation. This role will partner closely with
colleagues throughout the entire BTO. Success in this role requires strong
writings skills, attention to detail, strong critical thinking skills, comfort
with ambiguity, a proven ability to manage multiple work efforts at the same
time, as well as a willingness to be tested on difficult and time-sensitive
requests.
This position will regularly interact with senior leaders and will liaise
frequently with key stakeholders across the program. The core accountabilities
for this position are:
* Assist with communications content creation, review + approval and
distribution processes.
* Manage the drafting and review of communications for various stakeholder and
audience groups, including General Manager and hotel associate
communications, webinar decks, job aids and other creative assets.
* Continually monitor and improve the effectiveness (e.g., distribution,
content management, readability) of communications
* Support the Senior Director, Change Management and Communications, to ensure
critical items and/or issues are communicated to impacted hotels
effectively.
* Assist with the change readiness survey analysis, identifying key themes and
insights and synthesizing findings to inform change communications.
CANDIDATE PROFILE
Education and Experience
* 5-7+ years’ of relevant professional experience (change management,
stakeholder engagement, communications or deployment strongly preferred) AND
4-year degree from an accredited university in Communications or related
major
* Experience translating complex topics, concepts, business strategies and data
into clear, concise and compelling communications
* Possess exceptional written and oral communication skills; able to develop
clear, concise and logically written business communications as well as
deliver recommendations effectively to key stakeholders and demanding
audiences
* Experience developing associate-facing communications or demonstrated ability
to adapt, develop and deliver upon communication needs
* Strong personal leadership, organizational, relationship-building and
negotiation skills
* Self-starter with confidence, enthusiasm and strong customer service
orientation
* Ability to be detailed oriented, while maintaining alignment with broader
organization objectives
* Demonstrated ability to deliver results under difficult conditions,
particularly when faced with complexity and ambiguity
* Experience with transformational change management including large-scale,
global systems deployment a plus
* Ability to juggle multiple projects and many stakeholders
* Strong project management skills
* Ability to complete deliverables with high quality and up to established
standards
* Proficiency with Microsoft Word, Excel and PowerPoint applications
CORE WORK ACTIVITIES
Change Management and Communications Plan and Execution
* Partners with the Senior Director and colleagues to manage and maintain a
comprehensive communications plan.
* Maintains and executes the communications plan working closely with Change
Management + Communications, Continent, Deployment, Learning and other teams
to meet defined success measures.
* Develops and coordinates required deliverables (e.g., email communications,
webinars, job aids, change readiness survey analysis, etc.) through a formal
review process while adhering to style and quality guidelines and delivering
against tight timelines.
Change Communication Materials Production
* Develops and supports execution of change communications deliverables,
including – but not limited to – webinars, email messages, PowerPoint
presentations, job aids, change guides, etc.
* Develops targeted communications for associates describing change, rollout
measurements and milestones.
* Works collaboratively with a variety of key stakeholders and subject matter
experts within the Business Transformation office and across the company to
confirm accuracy of content and consistency with broader communication
efforts.
* Partners with continent Change Management teams to tailor change
communications plans and effectively disseminate key messages.
Additional Responsibilities
* Provides information to supervisors, coworkers and leaders in a timely
manner
* Manages time effectively and juggles multiple projects
* Presents ideas, expectations and information in a concise, organized manner
* Uses problem solving and project management skills in decision making and
follow up
* Performs other reasonable duties as assigned by manager
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when
experiencing changes or challenges in the workplace
* Communication - Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods
* Problem Solving and Decision Making - Identifies and understands issues,
problems and opportunities; obtains and compares information from different
sources to draw conclusions, develops and evaluates alternatives and
solutions, solves problems and chooses a course of action
* Professional Demeanor - Exhibits behavioral styles that convey confidence and
command respect from others; makes a good first impression and represents the
company in alignment with its values
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to
move toward the completion of common goals while fostering cohesion and
collaboration among team members
* Planning and Organizing - Gathers information and resources required to set a
plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness,
trust and confidence in the pursuit of organizational goals and lasting
relationships
* Customer Relationships - Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with the
company’s service standards
* Global Mindset - Supports employees and business partners with diverse
styles, abilities, motivations, and/or cultural perspectives; utilizes
differences to drive innovation, engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential
Generating Talent and Organizational Capability
* Organizational Capability - Evaluates and adapts the structure of assignments
and work processes to best fit the needs and/or support the goals of an
organizational unit
* Talent Management - Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives
Learning and Applying Professional Expertise
* Applied Learning - Seeks and makes the most of learning opportunities to
improve performance of self and/or others
* Business Acumen - Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach business
and administrative challenges
* Technical Acumen - Understands and utilizes professional skills and knowledge
in a specific functional area to conduct and manage everyday business
operations and generate innovative solutions to approach function-specific
work challenges
* Basic Competencies - Fundamental competencies required for accomplishing
basic work activities:
* Basic Computer Skills - Uses basic computer hardware and software (e.g.,
personal computers, word processing software, Internet browsers)
* Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly,
correctly, and in a way that allows one to solve work-related issues
* Oral Comprehension - Listens to and understands information and ideas
presented through spoken words and sentences
* Reading Comprehension - Understands written sentences and paragraphs in
work-related documents
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and childcare
discounts. Benefits are subject to terms and conditions, which may include
rules regarding eligibility, enrollment, waiting period, contribution, benefit
limits, election changes, benefit exclusions, and others. Click here
[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to
learn more.
Full-time positions also offer coverage for medical, dental, vision, health care
flexible spending account, dependent care flexible spending account, life
insurance, disability insurance, accident insurance, adoption expense
reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO
balance for every hour worked and be eligible to receive minimum of 9 holidays
annually.
Marriott HQ is committed to a hybrid work environment that enables associates to
Be connected. Headquarters-based positions are considered hybrid, for
candidates within a commuting distance to Bethesda, MD; candidates outside of
commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed. Be where
you can do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
JOB SUMMARY
The Senior Manager, Change Management and Communications will be responsible for
the execution of the change management and communications strategy in support of
Marriott’s digital and technology transformation. As an integral part of the
Business Transformation Office’s (BTO) Change Management + Communications team,
the Senior Manager’s primary focus will be creating and executing communications
and change management efforts for Marriott’s various stakeholders, including but
not limited to hotel General Managers, hotel associates and above property
leaders.
This role will contribute to building upon our existing expertise and creating
the structures and capabilities we need to successfully communicate Marriott’s
digital and technology transformation. This role will partner closely with
colleagues throughout the entire BTO. Success in this role requires strong
writings skills, attention to detail, strong critical thinking skills, comfort
with ambiguity, a proven ability to manage multiple work efforts at the same
time, as well as a willingness to be tested on difficult and time-sensitive
requests.
This position will regularly interact with senior leaders and will liaise
frequently with key stakeholders across the program. The core accountabilities
for this position are:
* Assist with communications content creation, review + approval and
distribution processes.
* Manage the drafting and review of communications for various stakeholder and
audience groups, including General Manager and hotel associate
communications, webinar decks, job aids and other creative assets.
* Continually monitor and improve the effectiveness (e.g., distribution,
content management, readability) of communications
* Support the Senior Director, Change Management and Communications, to ensure
critical items and/or issues are communicated to impacted hotels
effectively.
* Assist with the change readiness survey analysis, identifying key themes and
insights and synthesizing findings to inform change communications.
CANDIDATE PROFILE
Education and Experience
* 5-7+ years’ of relevant professional experience (change management,
stakeholder engagement, communications or deployment strongly preferred) AND
4-year degree from an accredited university in Communications or related
major
* Experience translating complex topics, concepts, business strategies and data
into clear, concise and compelling communications
* Possess exceptional written and oral communication skills; able to develop
clear, concise and logically written business communications as well as
deliver recommendations effectively to key stakeholders and demanding
audiences
* Experience developing associate-facing communications or demonstrated ability
to adapt, develop and deliver upon communication needs
* Strong personal leadership, organizational, relationship-building and
negotiation skills
* Self-starter with confidence, enthusiasm and strong customer service
orientation
* Ability to be detailed oriented, while maintaining alignment with broader
organization objectives
* Demonstrated ability to deliver results under difficult conditions,
particularly when faced with complexity and ambiguity
* Experience with transformational change management including large-scale,
global systems deployment a plus
* Ability to juggle multiple projects and many stakeholders
* Strong project management skills
* Ability to complete deliverables with high quality and up to established
standards
* Proficiency with Microsoft Word, Excel and PowerPoint applications
CORE WORK ACTIVITIES
Change Management and Communications Plan and Execution
* Partners with the Senior Director and colleagues to manage and maintain a
comprehensive communications plan.
* Maintains and executes the communications plan working closely with Change
Management + Communications, Continent, Deployment, Learning and other teams
to meet defined success measures.
* Develops and coordinates required deliverables (e.g., email communications,
webinars, job aids, change readiness survey analysis, etc.) through a formal
review process while adhering to style and quality guidelines and delivering
against tight timelines.
Change Communication Materials Production
* Develops and supports execution of change communications deliverables,
including – but not limited to – webinars, email messages, PowerPoint
presentations, job aids, change guides, etc.
* Develops targeted communications for associates describing change, rollout
measurements and milestones.
* Works collaboratively with a variety of key stakeholders and subject matter
experts within the Business Transformation office and across the company to
confirm accuracy of content and consistency with broader communication
efforts.
* Partners with continent Change Management teams to tailor change
communications plans and effectively disseminate key messages.
Additional Responsibilities
* Provides information to supervisors, coworkers and leaders in a timely
manner
* Manages time effectively and juggles multiple projects
* Presents ideas, expectations and information in a concise, organized manner
* Uses problem solving and project management skills in decision making and
follow up
* Performs other reasonable duties as assigned by manager
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when
experiencing changes or challenges in the workplace
* Communication - Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods
* Problem Solving and Decision Making - Identifies and understands issues,
problems and opportunities; obtains and compares information from different
sources to draw conclusions, develops and evaluates alternatives and
solutions, solves problems and chooses a course of action
* Professional Demeanor - Exhibits behavioral styles that convey confidence and
command respect from others; makes a good first impression and represents the
company in alignment with its values
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to
move toward the completion of common goals while fostering cohesion and
collaboration among team members
* Planning and Organizing - Gathers information and resources required to set a
plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness,
trust and confidence in the pursuit of organizational goals and lasting
relationships
* Customer Relationships - Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with the
company’s service standards
* Global Mindset - Supports employees and business partners with diverse
styles, abilities, motivations, and/or cultural perspectives; utilizes
differences to drive innovation, engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential
Generating Talent and Organizational Capability
* Organizational Capability - Evaluates and adapts the structure of assignments
and work processes to best fit the needs and/or support the goals of an
organizational unit
* Talent Management - Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives
Learning and Applying Professional Expertise
* Applied Learning - Seeks and makes the most of learning opportunities to
improve performance of self and/or others
* Business Acumen - Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach business
and administrative challenges
* Technical Acumen - Understands and utilizes professional skills and knowledge
in a specific functional area to conduct and manage everyday business
operations and generate innovative solutions to approach function-specific
work challenges
* Basic Competencies - Fundamental competencies required for accomplishing
basic work activities:
* Basic Computer Skills - Uses basic computer hardware and software (e.g.,
personal computers, word processing software, Internet browsers)
* Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly,
correctly, and in a way that allows one to solve work-related issues
* Oral Comprehension - Listens to and understands information and ideas
presented through spoken words and sentences
* Reading Comprehension - Understands written sentences and paragraphs in
work-related documents
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and childcare
discounts. Benefits are subject to terms and conditions, which may include
rules regarding eligibility, enrollment, waiting period, contribution, benefit
limits, election changes, benefit exclusions, and others. Click here
[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to
learn more.
Full-time positions also offer coverage for medical, dental, vision, health care
flexible spending account, dependent care flexible spending account, life
insurance, disability insurance, accident insurance, adoption expense
reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO
balance for every hour worked and be eligible to receive minimum of 9 holidays
annually.
Marriott HQ is committed to a hybrid work environment that enables associates to
Be connected. Headquarters-based positions are considered hybrid, for
candidates within a commuting distance to Bethesda, MD; candidates outside of
commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed. Be where
you can do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.