Business Solutions Manager - Marketing Solutions Technology

Business Solutions Manager - Marketing Solutions Technology

• Full-time
• Business Segment: Operations & Technology

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

Does process simplification and working with the smartest creative talent in the Media & Entertainment industry excite you? Then welcome to your new home. NBCUniversal is looking for a Business Solutions Manager in our Technical Operations team supporting Marketing functions for NBCU’s Media businesses.

This role involves partnering across teams to establish and support business processes, gather requirements, document needs, capture value stories, and manage projects. A strong understanding of business analysis, project management, stakeholder management, and business transformation is imperative in this role. The ideal candidate will have a strong analytical mindset, excellent troubleshooting skills, and a passion for customer focus and software.

The Business Solutions Manager will work unsupervised on simultaneous priorities and keep their direct manager informed of pertinent updates, blockers, and beyond while ensuring projects are delivered on time.

Specific responsibilities include:

• Serve as the primary business technology point of contact for TV & Streaming stakeholders.
• Oversee the day-to-day management of the Campaign Management tool and its integrated systems, including user support and continuous improvement initiatives.
• Collaborate with key stakeholders to gather and document business requirements, ensuring technical solutions address all user needs.
• Build new features and workflows in low-code/no-code environments based on business requirements.
• Establish multi-year technology priorities with input from all business stakeholders.
• Capture and manage current and future state business process maps and transformation plans.
• Define, quantify, and realize the value of all product enhancements and projects.
• Manage business demos and user acceptance testing, communicate notable releases and features.
• Align product taxonomies with current and future business needs.
• Ensure effective communication with all business partners to enable project work.
• Work within a matrix organization alongside peer teams.
• Think and work independently, demonstrating creativity to deliver quick results.
• Provide occasional off-hours support to address outages and urgent system issues.
• All other duties as assigned.

Minimum Requirements:

• Minimum of 8 years of relevant work experience in project management, business analysis, or related fields.
• Minimum of 6 years of client-facing project management or business analysis experience.
• Proficiency in relevant technologies and software, including Airtable and integration tools.
• Strong analytical skills with the ability to identify business needs.
• Outstanding written and verbal communication skills.
• Motivated, self-starter, and results-oriented.
• Ability to adapt to changing priorities and requirements.
• Willingness to travel to other NBCU offices.

Desired Characteristics:

• Experience in the US Media & Entertainment industry.
• Experience leading change management initiatives.
• Experience with products like Airtable and Digital Asset Management systems.
• Relevant certifications such as CBAP or PMP.
• Ability to think creatively and develop new solutions.

Additional Requirements:

• This job is based in New York.
• Bachelor's degree in Management Information Systems, Computer Science, or a related field.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and tuition reimbursement. Salary Range: $130,000 - $160,000 (bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees.

If you are a qualified individual with a disability and require support throughout the application process, you can submit your request to