Job Details
Job Location: Jamestown, NC 27282
Position Type: Full Time
Pay Rate
$21/hr
Job purpose
As a Vendor Communications Specialist at Furnitureland South, you will play a crucial role in ensuring the seamless resolution of customer service cases. Reporting to the Customer Services Manager, you will act as the primary liaison between our client and our network of vendors. Your responsibilities will include executing decisions made by the Case Initiator, such as ordering replacement parts, seeking reimbursements, and coordinating both in-home and internal repairs of furniture. Your effective and timely communication and organizational skills will be essential in delivering a high standard of customer satisfaction and operational efficiency.
Essential Functions and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Once a decision on resolution is made by the Case Initiator, the Vendor Communications Specialist’s responsibilities will fall within the following categories:
Vendor Coordination:
Execute orders for replacement parts based on decisions from the Case Initiator.
Communicate with vendors to ensure timely delivery of parts and resolution of issues.
Seek reimbursements from vendors
Repair Scheduling:
Schedule in-home repairs with our team of technicians, ensuring timely and efficient service.
Coordinate internal repairs with the Furnitureland South shop, ensuring all necessary parts and tools are available.
Maintain a detailed schedule and follow up on repairs to ensure customer satisfaction.
Case Management:
Review and analyze case details provided by the Case Initiator.
Ensure all actions taken are accurately documented in our customer service management system.
Address and resolve any issues that arise during the repair or replacement process.
Communication:
Maintain clear and professional communication with vendors, technicians, and customers.
Provide timely updates to customers regarding the status of their repairs or replacements.
Address any concerns or inquiries from vendors and customers promptly and professionally.
Reporting and Documentation:
Prepare and maintain reports on vendor performance, repair statuses, and case resolutions.
Document all interactions and transactions related to vendor communications and case resolutions.
Working conditions
This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
Qualifications
Required Education and Experience
High School Diploma or equivalent.
Preferred Education and Experience
Education: Associate’s or Bachelor’s degree in Business Administration, Communication, or a related field preferred.
Experience: Minimum of 2 years of experience in a customer service or administrative role, preferably in a retail or furniture industry.