Location: Remote in U.S.
Role type: Full-Time
Reports to: Senior Social Media Manager
Nice to meet you!
Pepper is a DTC fast-growing, unabashedly confident bra brand intentionally designed to celebrate small-chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to embrace the flat in flattering. Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras last year alone, and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Vogue, and more.
Where you come in.
Pepper is looking for a highly creative and organized Social Media and Community Associate to help us build meaningful connections with our customers and grow our online presence. This is a dynamic and collaborative role where you’ll partner with cross-functional teams across Marketing, Product, and Customer Experience to create and manage engaging social content, foster community interaction, and ensure our brand's voice resonates with our audience.
The role.
Community (40%)
- Supervise and respond to all public comments on organic Instagram and TikTok, ensuring alignment with the brand's tone and voice.
- Moderate public comments on paid social ads when necessary.
- Actively moderate the Pep Squad Facebook group.
- Partner with the Customer Retention Team to develop and implement strategies for customer engagement.
- Onboard Gorgias software to improve social listening.
- Partner with Merchandising, Product, and Customer Experience teams to identify and produce product-specific educational content.
Social Media/Content Creation (40%)
- Publish all organic social content either natively in real-time or scheduled in advance using LATER.
- Oversee the Instagram Story program (3-5 stories per week).
- Review weekly TikTok video batches, providing feedback for edits and final approval.
- Provide TikTok contractors with a bi-weekly trend report.
- Increase TikTok output by focusing on in-house content creation.
- Put together original TikTok video edits using UGC video clips.
- Identify opportunities to adapt and repurpose organic social content across multiple channels.
- Assist the Senior Social Media Manager with EOM reporting for organic TikTok and Instagram.
- Maintain IG Story Highlights and keep the Link in Bio updated.
- Organize BTS footage, videography, and other assets in Google Drive.
- Work alongside the Senior Social Media Manager to brainstorm and brief Instagram feed content.
Brand Support (20%)
- Provide support to the Brand Team during major annual events and initiatives.
- Assist with research projects for the brand team.
- Support our Brand & Integrated Marketing Director in managing the campaign calendar.
- Take and distribute notes from key meetings.
- Assign due dates, track key deliverables, and follow up with team members.
- Coordinate brainstorm sessions and regular team check-ins.
- Assist with draft and manage campaign copy briefs.
- Support outreach and coordination for co-branded posts and partnerships.
The ideal candidate.
- 1-2 years of experience in marketing, social media, community management.
- Interest in direct-to-consumer ecommerce businesses.
- Curiosity and motivation to discover innovative ways to grow the brand.
- Always in tune with the latest social media trends and platforms.
- Ability to thrive in fast-paced environments and collaborate effectively.
- Strong organizational and project management skills.
- Passionate about social media.
- Eager to learn and willing to dive into any opportunity.
- Proactive self-starter with excellent communication skills.
- Creative thinker and problem solver.
Pepper values.
- Curiosity : We’re relentless in our quest to understand the community we serve.
- Resilience : We embrace the ups and the downs, learn from our mistakes, and courageously persevere.
- Community : We champion each other the same way we champion our customer.
The perks.
- Company matched 401K plan up to 3%
- 100% company covered option for medical, vision, dental insurance premiums
- Flexible remote work location
- Flexible and generous vacation policy
- Paid parental leave for qualifying employees
- Health & wellness monthly stipend
- Employee discount for Pepper product
Diversity
Pepper is an equal opportunity employer and makes employment decisions on the basis of merit.
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