Sales and Marketing Director (Community Ambassador)

Join Silverado Berkeley, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.
We’re hiring a Sales and Marketing Director (Community Ambassador) - a compassionate connector and strategic relationship-builder who helps families navigate care decisions with empathy, urgency, and insight. This role blends outreach, education, and census development to deliver tailored solutions that change lives.
Be a leader with a memory care innovator!
You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.
What You’ll Be Doing:
Generate qualified, professional referrals to support census development
Build and maintain relationships with new and existing accounts
Educate professionals and families on Silverado’s dementia and Alzheimer’s resources
Promote Silverado services including permanent placement, respite stays, and end-of-life care
Assess prospective residents for suitability and fit
Develop and execute sales and marketing strategies and public relations opportunities
Partner with community leaders to achieve census goals
Serve as a key member of the Community Leadership team
Qualifications:
3–5 years in customer success/service with strong organizational and presentation skills
Proven success in solution-building and team collaboration
Preferred: healthcare or dementia care experience; clinical background a plus
Bachelor’s degree preferred, negotiation skills a bonus
Demonstrates strong verbal and written communication skills across diverse audiences
Some Other Things to Consider:
Flexible schedule, including weekends
Active role: walking, bending, lifting (up to 25 lbs.)
Must be comfortable with animals and neurodegenerative conditions
Valid driver’s license and clean driving record required
Why Choose Silverado?
Fortune Magazine Best Workplace in Aging Services™
Certified Great Place to Work®
Strong internal mobility and ongoing training
Competitive base salary + generous commission plan
#LI-TF1
Anticipated pay range
$120,000—$135,000 USD
Silverado offers the following benefits to eligible employees:
401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
* Silverado does not accept candidates from outside recruiters or agencies for this role. *
California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.
To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure
Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security
EOE/M/F/D/V