Principal Product Manager - Technical, Alexa Communications
Amazon
Full-time
On-site
Sunnyvale
The vision for Alexa is to be the world’s best personal assistant. Such an
assistant will play a vital role in managing the communication lives of
customers, from drafting communications to coordinating with people on behalf of
customers. At Alexa Communications, we’re leveraging Generative AI to bring this
assistant to life.
If you’re passionate about building magical experiences for customers, while
solving hard, complex technical problems, then this role is for you. You will
operate at the intersection of large language models, real time communications,
voice and graphical user interfaces, and mixed reality, to deliver state of the
art features for end customers.
Come join us to invent the future of how millions of customers will communicate
with and through their virtual AI assistants.
Key job responsibilities
As a Principal Product Manager - Technical in Alexa Communications, you will be
responsible for building calling, texting, emailing, and sharing experiences,
where Alexa acts as an agent to get things done for customers. This role is
cross-functional — you will work closely with engineering, science, design,
business intelligence, operations, finance and executive teams to bring features
to market and develop and grow business opportunities for Amazon. A successful
candidate will be highly analytical, able to work effectively in a matrix
organization, and adept at synthesizing a variety of technologies and
capabilities into high quality, simple products and applications that customers
love.
As a product leader, you will:
* Own and define the vision, strategy, and product roadmap, manage tradeoffs and
dependencies with key stakeholders, and execute on deliverables
* Work closely with the engineering, design, and science teams to develop an
offering that will delight customers
* Drive product launches including working with business development, Alexa
partner teams, public relations team, executives in other companies, and other
product management team members
* Monitor the business and refine the roadmap
A day in the life
Given the scope and high level of ownership that product managers have in Alexa,
rarely are two days the same. You are a business owner, customer-facing
representative for the service, and the point person for partner teams.
On a weekly basis, you will be working with customers to learn about the
problems they are trying to solve, analyzing service and business metrics,
writing PRFAQs, BRDs, and naming documents, iterating on product decisions with
the Science and Engineering team, working with partners in solution
architecture, legal, documentation, etc., thinking big to envision what is next,
and exhibiting learn and be curious for different technologies, growth
strategies, and market trends.
On a daily basis, you'll have a chance to work with everyone who makes products
at Alexa successful, including senior leadership, engineers, business and sales
experts, marketing, advocates, data scientists, content writers, and more. You
will meet with customers to understand our core strengths and weaknesses. You
will synthesize that feedback and other industry knowledge, with business and
service data, to create strategies and test hypotheses. People will look to you
on a regular basis to solve problems and connect them with specialists. To
develop that expertise, you'll constantly be looking to learn by reaching out to
other experts within the company and in the larger tech community, using your
own product by developing samples, demos, side-projects, and through mentorship,
both as a mentor and mentee. Our customers are developers and technical decision
makers, so you will be using code, technical documentation, and architecture
diagrams to understand problems and communicate solutions. Basic Qualifications:
- 8+ years of product or program management, product marketing, business
development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions
and strategy related to a product
- Experience as a strong leader who can prioritize well, communicate clearly and
effectively influence across cross-functional teams Preferred Qualifications: -
Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process
improvement
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely
and cooperatively with other employees, supervisors, and staff; adhere to
standards of excellence despite stressful conditions; communicate effectively
and respectfully with employees, supervisors, and staff to ensure exceptional
customer service; and follow all federal, state, and local laws and Company
policies. Criminal history may have a direct, adverse, and negative relationship
with some of the material job duties of this position. These include the duties
and responsibilities listed above, as well as the abilities to adhere to company
policies, exercise sound judgment, effectively manage stress and work safely and
respectfully with others, exhibit trustworthiness and professionalism, and
safeguard business operations and the Company’s reputation. Pursuant to the Los
Angeles County Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic
markets. The base pay for this position ranges from $161,900/year in our lowest
geographic market up to $279,900/year in our highest geographic market. Pay is
based on a number of factors including market location and may vary depending on
job-related knowledge, skills, and experience. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on payments, and other
forms of compensation may be provided as part of a total compensation package,
in addition to a full range of medical, financial, and/or other benefits. For
more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits
[https://www.aboutamazon.com/workplace/employee-benefits]. This position will
remain posted until filled. Applicants should apply via our internal or external
career site.
assistant will play a vital role in managing the communication lives of
customers, from drafting communications to coordinating with people on behalf of
customers. At Alexa Communications, we’re leveraging Generative AI to bring this
assistant to life.
If you’re passionate about building magical experiences for customers, while
solving hard, complex technical problems, then this role is for you. You will
operate at the intersection of large language models, real time communications,
voice and graphical user interfaces, and mixed reality, to deliver state of the
art features for end customers.
Come join us to invent the future of how millions of customers will communicate
with and through their virtual AI assistants.
Key job responsibilities
As a Principal Product Manager - Technical in Alexa Communications, you will be
responsible for building calling, texting, emailing, and sharing experiences,
where Alexa acts as an agent to get things done for customers. This role is
cross-functional — you will work closely with engineering, science, design,
business intelligence, operations, finance and executive teams to bring features
to market and develop and grow business opportunities for Amazon. A successful
candidate will be highly analytical, able to work effectively in a matrix
organization, and adept at synthesizing a variety of technologies and
capabilities into high quality, simple products and applications that customers
love.
As a product leader, you will:
* Own and define the vision, strategy, and product roadmap, manage tradeoffs and
dependencies with key stakeholders, and execute on deliverables
* Work closely with the engineering, design, and science teams to develop an
offering that will delight customers
* Drive product launches including working with business development, Alexa
partner teams, public relations team, executives in other companies, and other
product management team members
* Monitor the business and refine the roadmap
A day in the life
Given the scope and high level of ownership that product managers have in Alexa,
rarely are two days the same. You are a business owner, customer-facing
representative for the service, and the point person for partner teams.
On a weekly basis, you will be working with customers to learn about the
problems they are trying to solve, analyzing service and business metrics,
writing PRFAQs, BRDs, and naming documents, iterating on product decisions with
the Science and Engineering team, working with partners in solution
architecture, legal, documentation, etc., thinking big to envision what is next,
and exhibiting learn and be curious for different technologies, growth
strategies, and market trends.
On a daily basis, you'll have a chance to work with everyone who makes products
at Alexa successful, including senior leadership, engineers, business and sales
experts, marketing, advocates, data scientists, content writers, and more. You
will meet with customers to understand our core strengths and weaknesses. You
will synthesize that feedback and other industry knowledge, with business and
service data, to create strategies and test hypotheses. People will look to you
on a regular basis to solve problems and connect them with specialists. To
develop that expertise, you'll constantly be looking to learn by reaching out to
other experts within the company and in the larger tech community, using your
own product by developing samples, demos, side-projects, and through mentorship,
both as a mentor and mentee. Our customers are developers and technical decision
makers, so you will be using code, technical documentation, and architecture
diagrams to understand problems and communicate solutions. Basic Qualifications:
- 8+ years of product or program management, product marketing, business
development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions
and strategy related to a product
- Experience as a strong leader who can prioritize well, communicate clearly and
effectively influence across cross-functional teams Preferred Qualifications: -
Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process
improvement
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely
and cooperatively with other employees, supervisors, and staff; adhere to
standards of excellence despite stressful conditions; communicate effectively
and respectfully with employees, supervisors, and staff to ensure exceptional
customer service; and follow all federal, state, and local laws and Company
policies. Criminal history may have a direct, adverse, and negative relationship
with some of the material job duties of this position. These include the duties
and responsibilities listed above, as well as the abilities to adhere to company
policies, exercise sound judgment, effectively manage stress and work safely and
respectfully with others, exhibit trustworthiness and professionalism, and
safeguard business operations and the Company’s reputation. Pursuant to the Los
Angeles County Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic
markets. The base pay for this position ranges from $161,900/year in our lowest
geographic market up to $279,900/year in our highest geographic market. Pay is
based on a number of factors including market location and may vary depending on
job-related knowledge, skills, and experience. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on payments, and other
forms of compensation may be provided as part of a total compensation package,
in addition to a full range of medical, financial, and/or other benefits. For
more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits
[https://www.aboutamazon.com/workplace/employee-benefits]. This position will
remain posted until filled. Applicants should apply via our internal or external
career site.