Communications, Culture, and Experience Manager
The Guitar Center Company
3 minutes ago
Full-time
On-site
Have you ever wanted to help shape the voice of Music & Arts at a time of
transformation - building the narrative through communication, strategic
storytelling, culture, and brand content? This role sits at the intersection of
Associate communications and creative brand storytelling, helping Music & Arts
connect more meaningfully with Associates, customers, educators, parents, and
students.
Sound exciting? We think so too!
The Communications, Culture, and Experience Manager should be a writer, project
manager, critical/creative thinker, innovative storyteller, intuitive
communicator, and brand-minded content creator. You will be collaborative,
passionate, high energy, organized, articulate, and able to distill messages
with a strategic mindset while adapting tone and content for different
audiences.
You will be an expert in multi-channel communications with experience across
digital platforms and content development. In addition to leading Associate
communications, you will support creative content and copy development for Music
& Arts brand channels, campaigns, digital experiences, social media, and other
customer-facing touchpoints.
You will drive Associate engagement through effective communications across
Music & Arts while also helping strengthen the Music & Arts brand voice through
compelling storytelling and copy. This includes maintaining communication
channels and editorial calendars, writing and distributing Associate
communications, developing stories and brand content, partnering on
customer-facing creative, and providing content and event support for Town Halls
(MA Live), Leadership Meetings, and other key Music & Arts moments.
RESPONSIBILITIES/DUTIES
* Drive communication initiatives across Music & Arts in support of our
strategic priorities, culture, and brand.
* In collaboration with subject matter experts and cross-functional partners,
identify, write, edit, publish, and deliver impactful communications for
Music & Arts Associates and key internal channels.
* Assist in developing creative content and copy for Music & Arts brand
initiatives, including campaigns, digital experiences, social content,
landing pages, emails, presentations, and other customer-facing
communications.
* Help define, maintain, and evolve the Music & Arts brand voice, ensuring copy
is clear, consistent, audience-relevant, and aligned across channels.
* Partner closely with Brand, Digital, Marketing, Creative, School Services,
Lessons, and other teams to translate business objectives into compelling
stories and content.
* Build and maintain editorial/content calendars that connect Associate
communications with key brand, seasonal, education, and business moments.
* Edit and proofread high-visibility communications and creative copy, ensuring
message clarity, accuracy, consistency, and brand alignment.
* Drive Associate engagement, inform Associates, and reinforce Music & Arts
priorities, culture, values, and vision.
* Monitor and measure the impact of Associate communication and content
campaigns.
* Make recommendations as needed to ensure communication goals are achieved.
* Develop and communicate quantitative and qualitative metrics evaluating the
effectiveness of communications and content.
* Serve as a trusted communications partner and voice for the team, helping
leaders translate business priorities into clear, engaging messages.
* Lead, coach, and mentor members of the team and/or cross-functional partners
as appropriate.
* Support Music & Arts events, Town Halls, Leadership Meetings, and other key
Associate experiences.
Qualifications
To join our band, you'll need the following experience:
* Bachelor’s Degree in Communications or a related field is required (OR 5-7
years of directly relevant experience)
* A minimum of 5 years of directly relevant work experience (in addition to
degree or years of previous experience)
* Experience managing people and/or leading cross-functional work.
* Collaborative, proactive, flexible, can-do attitude.
* Strong project and program management skills, able to drive multiple projects
simultaneously.
* Exceptional written and oral communication skills, with the ability to shift
voice and tone across Associate and customer-facing audiences.
* Advanced proficiency with digital communication and content platforms;
experience with O365 or similar tools is a plus.
* A demonstrated passion for audience experience across engagement, design,
written and rich media communications, with an understanding of how to use
each to achieve communication and brand goals.
* Skilled in multi-tasking, delivering under tight timelines, adapting quickly
to change.
* Ability to create and foster productive and engaging employee relationships.
* A strong eye for visual design, creative storytelling, and brand consistency.
* Working knowledge of AP Style and strong writing, editing, proofreading, and
copy-development skills.
* A writing portfolio that demonstrates communications, storytelling, and/or
brand copy work is available for review.
* Experience partnering with creative, marketing, digital, social, or agency
teams; basic knowledge of Adobe Creative Suite is a plus.
* A POSITIVE attitude and team player in a collaborative environment
Pay Rate: $100,000 - $120,000/ annually depending on background and
experience. This position is eligible to participate in the Guitar Center
Company bonus program based on Company performance.
The job posting is not necessarily reflective of actual compensation that may be
earned, nor a promise of any specific pay for any specific employee, which is
always dependent on actual experience, education, and other factors. The pay
range(s) listed are provided in compliance with state specific laws. Pay ranges
may be different in other locations
About Music & Arts
Music & Arts is dedicated to helping students, educators, and families
experience the lifelong joy of making music. Since 1952, the brand has supported
music education through instrument rentals, lessons, repairs, retail, and
partnerships with school music programs and educators.
Music & Arts serves school music communities through a broad network of stores,
school representatives, educators, and digital experiences, with a focus on
making it easier for students to start - and continue - their musical journey.
As part of the Guitar Center Company, Music & Arts combines the resources of a
leading music retailer with a specialized focus on band and orchestral music,
music education, and the needs of students, parents, teachers, and school
programs.
Why join us?
With a career at Music & Arts, you will be part of a team focused on supporting
music education and helping more people experience the joy of making music.
Whether working with Associates, educators, parents, students, or partners, our
shared goal is to strengthen the communities that keep music learning thriving.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal
employment opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity, national origin,
age, disability, veteran status or any other protected status prohibited under
Federal, State, or local laws. All employment decisions are based on valid
job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and
are unable or limited in your ability to use or access our website, you may
request a reasonable accommodation to express interest in a specific opening.
You can request a reasonable accommodation by sending an email
to recruiting@guitarcenter.com [recruiting@guitarcenter.com].
transformation - building the narrative through communication, strategic
storytelling, culture, and brand content? This role sits at the intersection of
Associate communications and creative brand storytelling, helping Music & Arts
connect more meaningfully with Associates, customers, educators, parents, and
students.
Sound exciting? We think so too!
The Communications, Culture, and Experience Manager should be a writer, project
manager, critical/creative thinker, innovative storyteller, intuitive
communicator, and brand-minded content creator. You will be collaborative,
passionate, high energy, organized, articulate, and able to distill messages
with a strategic mindset while adapting tone and content for different
audiences.
You will be an expert in multi-channel communications with experience across
digital platforms and content development. In addition to leading Associate
communications, you will support creative content and copy development for Music
& Arts brand channels, campaigns, digital experiences, social media, and other
customer-facing touchpoints.
You will drive Associate engagement through effective communications across
Music & Arts while also helping strengthen the Music & Arts brand voice through
compelling storytelling and copy. This includes maintaining communication
channels and editorial calendars, writing and distributing Associate
communications, developing stories and brand content, partnering on
customer-facing creative, and providing content and event support for Town Halls
(MA Live), Leadership Meetings, and other key Music & Arts moments.
RESPONSIBILITIES/DUTIES
* Drive communication initiatives across Music & Arts in support of our
strategic priorities, culture, and brand.
* In collaboration with subject matter experts and cross-functional partners,
identify, write, edit, publish, and deliver impactful communications for
Music & Arts Associates and key internal channels.
* Assist in developing creative content and copy for Music & Arts brand
initiatives, including campaigns, digital experiences, social content,
landing pages, emails, presentations, and other customer-facing
communications.
* Help define, maintain, and evolve the Music & Arts brand voice, ensuring copy
is clear, consistent, audience-relevant, and aligned across channels.
* Partner closely with Brand, Digital, Marketing, Creative, School Services,
Lessons, and other teams to translate business objectives into compelling
stories and content.
* Build and maintain editorial/content calendars that connect Associate
communications with key brand, seasonal, education, and business moments.
* Edit and proofread high-visibility communications and creative copy, ensuring
message clarity, accuracy, consistency, and brand alignment.
* Drive Associate engagement, inform Associates, and reinforce Music & Arts
priorities, culture, values, and vision.
* Monitor and measure the impact of Associate communication and content
campaigns.
* Make recommendations as needed to ensure communication goals are achieved.
* Develop and communicate quantitative and qualitative metrics evaluating the
effectiveness of communications and content.
* Serve as a trusted communications partner and voice for the team, helping
leaders translate business priorities into clear, engaging messages.
* Lead, coach, and mentor members of the team and/or cross-functional partners
as appropriate.
* Support Music & Arts events, Town Halls, Leadership Meetings, and other key
Associate experiences.
Qualifications
To join our band, you'll need the following experience:
* Bachelor’s Degree in Communications or a related field is required (OR 5-7
years of directly relevant experience)
* A minimum of 5 years of directly relevant work experience (in addition to
degree or years of previous experience)
* Experience managing people and/or leading cross-functional work.
* Collaborative, proactive, flexible, can-do attitude.
* Strong project and program management skills, able to drive multiple projects
simultaneously.
* Exceptional written and oral communication skills, with the ability to shift
voice and tone across Associate and customer-facing audiences.
* Advanced proficiency with digital communication and content platforms;
experience with O365 or similar tools is a plus.
* A demonstrated passion for audience experience across engagement, design,
written and rich media communications, with an understanding of how to use
each to achieve communication and brand goals.
* Skilled in multi-tasking, delivering under tight timelines, adapting quickly
to change.
* Ability to create and foster productive and engaging employee relationships.
* A strong eye for visual design, creative storytelling, and brand consistency.
* Working knowledge of AP Style and strong writing, editing, proofreading, and
copy-development skills.
* A writing portfolio that demonstrates communications, storytelling, and/or
brand copy work is available for review.
* Experience partnering with creative, marketing, digital, social, or agency
teams; basic knowledge of Adobe Creative Suite is a plus.
* A POSITIVE attitude and team player in a collaborative environment
Pay Rate: $100,000 - $120,000/ annually depending on background and
experience. This position is eligible to participate in the Guitar Center
Company bonus program based on Company performance.
The job posting is not necessarily reflective of actual compensation that may be
earned, nor a promise of any specific pay for any specific employee, which is
always dependent on actual experience, education, and other factors. The pay
range(s) listed are provided in compliance with state specific laws. Pay ranges
may be different in other locations
About Music & Arts
Music & Arts is dedicated to helping students, educators, and families
experience the lifelong joy of making music. Since 1952, the brand has supported
music education through instrument rentals, lessons, repairs, retail, and
partnerships with school music programs and educators.
Music & Arts serves school music communities through a broad network of stores,
school representatives, educators, and digital experiences, with a focus on
making it easier for students to start - and continue - their musical journey.
As part of the Guitar Center Company, Music & Arts combines the resources of a
leading music retailer with a specialized focus on band and orchestral music,
music education, and the needs of students, parents, teachers, and school
programs.
Why join us?
With a career at Music & Arts, you will be part of a team focused on supporting
music education and helping more people experience the joy of making music.
Whether working with Associates, educators, parents, students, or partners, our
shared goal is to strengthen the communities that keep music learning thriving.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal
employment opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity, national origin,
age, disability, veteran status or any other protected status prohibited under
Federal, State, or local laws. All employment decisions are based on valid
job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and
are unable or limited in your ability to use or access our website, you may
request a reasonable accommodation to express interest in a specific opening.
You can request a reasonable accommodation by sending an email
to recruiting@guitarcenter.com [recruiting@guitarcenter.com].