Business Solutions Manager - Marketing Solutions Technology

Business Solutions Manager - Marketing Solutions Technology

• Full-time
• Business Segment: Operations & Technology

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

Does process simplification and working with the smartest creative talent in the Media & Entertainment industry excite you? Then welcome to your new home. NBCUniversal is looking for a Business Solutions Manager in our Technical Operations team supporting Marketing functions for NBCU’s Media businesses (comprising of Peacock, NBC, USA, SYFY, Bravo, E!, Oxygen, Universal Kids, NBC Sports, and more).

This role involves partnering across teams to establish and support business processes, gather requirements, document needs, capture value stories, and manage projects with a focus. A strong understanding of business analysis, project management, stakeholder management, and business transformation is imperative in this role. The ideal candidate will have a strong analytical mindset, excellent troubleshooting skills, and a passion for customer focus and software.

Specific responsibilities include:

• Serve as the primary business technology point of contact for TV & Streaming stakeholders.
• Oversee the day-to-day management of the Campaign Management tool for linear and streaming brands.
• Collaborate with key stakeholders to gather and document business requirements.
• Solution and build new features and workflows in low-code/no-code environments.
• Establish multi-year technology priorities with input and support from all business stakeholders.
• Capture and manage current and future state business process maps and transformation plans.
• Define, quantify, and realize the value of all product enhancements and projects.
• Manage business demos and user acceptance testing.
• Align product taxonomies with current and future business needs.
• Ensure effective and open communication with all business partners.
• Work within a matrix organization alongside peer teams.
• Think and work independently, demonstrating creativity to deliver quick and actionable results.
• Provide occasional off-hours support to address outages and urgent system issues.

Minimum Requirements:

• Minimum of 8 years of relevant work experience.
• Minimum of 6 years of client-facing project management or business analysis experience.
• Proficiency in relevant technologies and software.
• Strong analytical skills.
• Outstanding written and verbal communication skills.
• Motivated, self-starter, and results-oriented.
• Collaborative team player.
• Ability to adapt to changing priorities.
• Willingness to travel to other NBCU offices.

Desired Characteristics:

• Experience in the US Media & Entertainment industry.
• Experience leading change management initiatives.
• Experience with relevant products and systems.
• Relevant certifications.

Additional Requirements:

• This job is based in New York.
• Bachelor's degree in Management Information Systems, Computer Science, or a related field.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits and has a salary range of $130,000 - $160,000 (bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees.

If you are a qualified individual with a disability and require support throughout the application process, you have the right to request a reasonable accommodation.