REMOTE Communications Governance Administrator
Carrington Mortgage
2 days ago
Full-time
On-site
Plano
Come join our amazing team and work a remote schedule!
The Communications Governance Administrator will be responsible for supporting
the end-to-end communications process within the mortgage servicing division,
ensuring that all touchpoints are compliant, clear, and implemented/delivered in
a cost-effective manner. Assist with designing a formal process for reviewing
communication pieces and establishing a robust document management framework
while partnering with business leaders and legal counsel to ensure compliance
requirements are met. Perform duties in accordance with company policies,
procedures, investor guidelines and applicable laws and regulations. The
approved Target Pay range for this position is $85,000 to $95,000.
What you’ll do:
* Responsible for drafting and reviewing all customer facing communication
pieces (i.e., letters, emails, web based, etc.) to ensure compliance with all
applicable regulations, laws, and company policies.
* Identify areas for improvement in the communication process and compliance,
propose cost-effective solutions for both traditional and digital
communications.
* Conduct regular audits of letter logic and regulatory requirements to ensure
accuracy and compliance.
* Conduct Quality Assurance efforts on XML, or similar.
* Analyze and streamline communication strategies to minimize unnecessary
communications while keeping all stakeholders informed.
* Engage with internal and external legal counsel to address and resolve
identified issues, ask probing questions to explore alternative solutions and
a proper understanding of regulatory and systems alignment.
* Collaborate with technology partners to optimize letter integrations and
compliance solutions.
* Write clear, concise, and customer-facing content that meets regulatory
requirements and enhances customer awareness and engagement.
* Serve as a project manager when necessary, leading initiatives to control and
enhance communication processes.
* Monitor and report on the effectiveness of communication strategies,
adjusting as needed.
* Build rapport and maintain trust with business and compliance partners
throughout the organization to enable collaboration and efficient change
management processes.
* Continually monitor industry trends and changes in regulations affecting
mortgage servicing communications, adapting communications to align with best
practices.
* Perform other duties as assigned.
What you’ll need:
* Bachelor’s degree in Business Administration, Finance, Communication, or
equivalent work experience.
* Five plus (5+) years of experience in mortgage servicing, with a strong
emphasis on compliance, letter logic/ targeting rules, and multi-channel
communication processes.
* Three plus (3+) years of experience authoring customer facing content.
* Experience with the full life cycle of the communication processes and
project management is essential for success in this position.
* Strong working knowledge of mortgage servicing and compliance
regulations/issues specific to mortgage servicing customer communications.
* Excellent verbal and written communication skills, with the ability to
present complex information in a clear and concise manner aligned with
regulatory guidelines.
* Familiarity with content management tools and compliance solutions (e.g.,
Messagepoint, Covius).
* Strong understanding of business processes, project management, and data
analysis.
* Strong analytical skills with a detail-oriented approach to problem-solving.
* Proven ability to establish relationships, collaborating across departments
using a customer service approach.
* Growth mindset focused on process improvement, user adoption, and customer
engagement.
* Ability and desire to function in a high-paced, heavily regulated work
environment.
* Strong time management skills and delivers high-quality work within defined
timelines.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide
integrated, full-lifecycle mortgage loan servicing assistance to borrowers and
investors, delivering exceptional customer care and programs that support
borrowers and their homeownership experience. We hope you’ll consider joining
our growing team of uniquely talented professionals as we transform residential
real estate. To read more visit: www.carringtonmortgage.com
[http://www.carringtonmortgage.com/].
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary
401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through
our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you’ll get paid to help Carrington and Vylla
grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes
that reflect the interests of Carrington Associates. For more information
about Carrington Charitable Foundation, and the organizations and programs,
it supports through specific fundraising efforts, please
visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via
text or chat.
#LI-AE1
The Communications Governance Administrator will be responsible for supporting
the end-to-end communications process within the mortgage servicing division,
ensuring that all touchpoints are compliant, clear, and implemented/delivered in
a cost-effective manner. Assist with designing a formal process for reviewing
communication pieces and establishing a robust document management framework
while partnering with business leaders and legal counsel to ensure compliance
requirements are met. Perform duties in accordance with company policies,
procedures, investor guidelines and applicable laws and regulations. The
approved Target Pay range for this position is $85,000 to $95,000.
What you’ll do:
* Responsible for drafting and reviewing all customer facing communication
pieces (i.e., letters, emails, web based, etc.) to ensure compliance with all
applicable regulations, laws, and company policies.
* Identify areas for improvement in the communication process and compliance,
propose cost-effective solutions for both traditional and digital
communications.
* Conduct regular audits of letter logic and regulatory requirements to ensure
accuracy and compliance.
* Conduct Quality Assurance efforts on XML, or similar.
* Analyze and streamline communication strategies to minimize unnecessary
communications while keeping all stakeholders informed.
* Engage with internal and external legal counsel to address and resolve
identified issues, ask probing questions to explore alternative solutions and
a proper understanding of regulatory and systems alignment.
* Collaborate with technology partners to optimize letter integrations and
compliance solutions.
* Write clear, concise, and customer-facing content that meets regulatory
requirements and enhances customer awareness and engagement.
* Serve as a project manager when necessary, leading initiatives to control and
enhance communication processes.
* Monitor and report on the effectiveness of communication strategies,
adjusting as needed.
* Build rapport and maintain trust with business and compliance partners
throughout the organization to enable collaboration and efficient change
management processes.
* Continually monitor industry trends and changes in regulations affecting
mortgage servicing communications, adapting communications to align with best
practices.
* Perform other duties as assigned.
What you’ll need:
* Bachelor’s degree in Business Administration, Finance, Communication, or
equivalent work experience.
* Five plus (5+) years of experience in mortgage servicing, with a strong
emphasis on compliance, letter logic/ targeting rules, and multi-channel
communication processes.
* Three plus (3+) years of experience authoring customer facing content.
* Experience with the full life cycle of the communication processes and
project management is essential for success in this position.
* Strong working knowledge of mortgage servicing and compliance
regulations/issues specific to mortgage servicing customer communications.
* Excellent verbal and written communication skills, with the ability to
present complex information in a clear and concise manner aligned with
regulatory guidelines.
* Familiarity with content management tools and compliance solutions (e.g.,
Messagepoint, Covius).
* Strong understanding of business processes, project management, and data
analysis.
* Strong analytical skills with a detail-oriented approach to problem-solving.
* Proven ability to establish relationships, collaborating across departments
using a customer service approach.
* Growth mindset focused on process improvement, user adoption, and customer
engagement.
* Ability and desire to function in a high-paced, heavily regulated work
environment.
* Strong time management skills and delivers high-quality work within defined
timelines.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide
integrated, full-lifecycle mortgage loan servicing assistance to borrowers and
investors, delivering exceptional customer care and programs that support
borrowers and their homeownership experience. We hope you’ll consider joining
our growing team of uniquely talented professionals as we transform residential
real estate. To read more visit: www.carringtonmortgage.com
[http://www.carringtonmortgage.com/].
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary
401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through
our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you’ll get paid to help Carrington and Vylla
grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes
that reflect the interests of Carrington Associates. For more information
about Carrington Charitable Foundation, and the organizations and programs,
it supports through specific fundraising efforts, please
visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via
text or chat.
#LI-AE1