Remote Bilingual Social Media Agent (Overnight)
Afni, Inc.
Full-time
On-site
Phoenix
Remote Bilingual Social Media Agent
Earn $17 per hour ($16 base + $1 bilingual differential) plus bonus.
Candidates must live in Nogales, Rio Rico, or Phoenix to be eligible.
What will I do as a Remote Bilingual Social Media Agent?
Are you Spanish bilingual and have a passion for engaging customers through
modern social media channels? Join our team as a Bilingual Social Media Agent,
playing a vital role in supporting our customers, solving their issues, and
upselling products and services that meet their needs. While this is primarily a
social-media based role, there will be occasions when reaching out to your
customers via phone is necessary to ensure they receive the best possible
support and solutions.
You will represent one of the nation’s largest brands handling inbound inquiries
via online social media platforms, providing solutions, and identifying
opportunities to offer additional products and services.
Key Role Responsibilities
* Deliver world-class customer service by responding to inbound calls;
providing product knowledge, troubleshooting issues, resolving customer
concerns with empathy and efficiency; and identifying sales opportunities to
proactively offer solutions that meet customer needs.
* Process orders, update customer accounts, and ensure accurate records in
internal systems.
* Multitask effectively between handling customer inquiries and navigating
multiple systems.
* Work overnight hours
As a Bilingual Social Media Agent, you get:
* Fully remote, work-from-home environment with paid training and ongoing
professional development
* Competitive salary with sales commission/bonus opportunities and Holiday pay
after 90 days of employment
* Full time hours. 40-hour work week
* Paid Time Off. Because rest isn’t a reward – it's necessary for your
wellbeing.
* Medical, Dental and Vision Insurance. We will help cover the cost of your
premium.
* Tuition Reimbursement. Your goals are important, and we’ll help you achieve
them.
* Referral Program. We have one of the most lucrative referral programs around.
* Career Growth. Most of our senior leadership started as agents. We promote
from within!
AZVHBL
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re
part of our culture. When you work here, you become part of the Afni culture and
can take your career and your life where you want to go. Our employees want
their careers to be more than just a series of jobs. This is where you make
lifelong friendships, learn new skills, make an impact, have a little fun, and
belong.
At Afni we provide equal employment opportunities to all qualified individuals.
Employment is based upon personal capabilities and qualifications without
discrimination because of race, color, religion, sex, age, national origin,
disability, or any other protected characteristic as established by law. This
policy of Equal Employment Opportunity applies to all policies and procedures
relating to recruitment and hiring, compensation, benefits, termination, and all
other terms and conditions of employment.
Qualifications
Key Qualifications
* Must be proficient in both English and Spanish language, with strong
bilingual communication stills to effectively engage and assist a diverse
customer base.
* Spanish and English written communication skills are a must, as you will send
most of your time communicating with customers through chat.
* Exceptional written communication skills, with the ability to build rapport
and handle difficult situations professionally over chat; navigating multiple
systems and maintaining a positive attitude under pressure; quick-thinking
problem solver; and self-motivated with a strong work ethic and effective
time management in a home office setting.
* Sales-focused mindset: Proven ability to sell and upsell products/services
while delivering excellent customer service.
* Customer service experience: Minimum 1 year in a customer service or sales
role, with a minimum of 6 months in a call center virtual setting.
* Available for 12 weeks of paid training, with consistent 8-hour shifts.
* Available to work full time 8-hour shifts, including weekends and holidays.
* Must pass a background screening, be at least 18 years old, have a GED or
High School Diploma, and be legally permitted to work in the United States.
What You Need to Thrive in Our Remote Environment:
* Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
* 25Mbps Download/10Mbps Upload
* Ping Rate – Less than 100 ms
* A private workspace with desk/chair where surrounding noise (children, pets,
people, electronics, etc.) cannot be heard or present during working hours.
* Ability to be on webcam during working hours
Earn $17 per hour ($16 base + $1 bilingual differential) plus bonus.
Candidates must live in Nogales, Rio Rico, or Phoenix to be eligible.
What will I do as a Remote Bilingual Social Media Agent?
Are you Spanish bilingual and have a passion for engaging customers through
modern social media channels? Join our team as a Bilingual Social Media Agent,
playing a vital role in supporting our customers, solving their issues, and
upselling products and services that meet their needs. While this is primarily a
social-media based role, there will be occasions when reaching out to your
customers via phone is necessary to ensure they receive the best possible
support and solutions.
You will represent one of the nation’s largest brands handling inbound inquiries
via online social media platforms, providing solutions, and identifying
opportunities to offer additional products and services.
Key Role Responsibilities
* Deliver world-class customer service by responding to inbound calls;
providing product knowledge, troubleshooting issues, resolving customer
concerns with empathy and efficiency; and identifying sales opportunities to
proactively offer solutions that meet customer needs.
* Process orders, update customer accounts, and ensure accurate records in
internal systems.
* Multitask effectively between handling customer inquiries and navigating
multiple systems.
* Work overnight hours
As a Bilingual Social Media Agent, you get:
* Fully remote, work-from-home environment with paid training and ongoing
professional development
* Competitive salary with sales commission/bonus opportunities and Holiday pay
after 90 days of employment
* Full time hours. 40-hour work week
* Paid Time Off. Because rest isn’t a reward – it's necessary for your
wellbeing.
* Medical, Dental and Vision Insurance. We will help cover the cost of your
premium.
* Tuition Reimbursement. Your goals are important, and we’ll help you achieve
them.
* Referral Program. We have one of the most lucrative referral programs around.
* Career Growth. Most of our senior leadership started as agents. We promote
from within!
AZVHBL
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re
part of our culture. When you work here, you become part of the Afni culture and
can take your career and your life where you want to go. Our employees want
their careers to be more than just a series of jobs. This is where you make
lifelong friendships, learn new skills, make an impact, have a little fun, and
belong.
At Afni we provide equal employment opportunities to all qualified individuals.
Employment is based upon personal capabilities and qualifications without
discrimination because of race, color, religion, sex, age, national origin,
disability, or any other protected characteristic as established by law. This
policy of Equal Employment Opportunity applies to all policies and procedures
relating to recruitment and hiring, compensation, benefits, termination, and all
other terms and conditions of employment.
Qualifications
Key Qualifications
* Must be proficient in both English and Spanish language, with strong
bilingual communication stills to effectively engage and assist a diverse
customer base.
* Spanish and English written communication skills are a must, as you will send
most of your time communicating with customers through chat.
* Exceptional written communication skills, with the ability to build rapport
and handle difficult situations professionally over chat; navigating multiple
systems and maintaining a positive attitude under pressure; quick-thinking
problem solver; and self-motivated with a strong work ethic and effective
time management in a home office setting.
* Sales-focused mindset: Proven ability to sell and upsell products/services
while delivering excellent customer service.
* Customer service experience: Minimum 1 year in a customer service or sales
role, with a minimum of 6 months in a call center virtual setting.
* Available for 12 weeks of paid training, with consistent 8-hour shifts.
* Available to work full time 8-hour shifts, including weekends and holidays.
* Must pass a background screening, be at least 18 years old, have a GED or
High School Diploma, and be legally permitted to work in the United States.
What You Need to Thrive in Our Remote Environment:
* Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
* 25Mbps Download/10Mbps Upload
* Ping Rate – Less than 100 ms
* A private workspace with desk/chair where surrounding noise (children, pets,
people, electronics, etc.) cannot be heard or present during working hours.
* Ability to be on webcam during working hours