Manager, National Communications Strategy & Planning
Molina Healthcare
7 hours ago
Full-time
On-site
JOB DESCRIPTION
Job Summary
Leads and manages team responsible for the development and execution of
strategic communication plans across the Molina enterprise. Ensures alignment
of communication strategies with organizational goals, regulatory requirements,
and member engagement priorities. Collaborates cross-functionally to develop
data-driven communications plans, optimize resource allocation, and enhance the
impact of communication efforts across the Medicaid, Medicare, and commercial
lines of business.
Manager - Essential Job Duties
* In collaboration with senior leadership, supports the development and
execution of enterprise communication strategies aligned with brand
standards, business objectives, and regulatory requirements, while
representing regional needs and insights.
* Serves as the primary communications lead for an assigned region, delivering
regular (monthly and mid‑month/weekly) updates to health plans and ensuring
clear, consistent communication throughout the material development
lifecycle.
* Supports and contributes to comprehensive communication strategies that drive
member engagement, retention, provider relations, and regulatory compliance,
translating enterprise objectives into regionally executable plans.
* Co‑leads monthly health plan calls in partnership with Marketing, including
scheduling, agenda development, preparation, facilitation, and follow‑up,
ensuring alignment on priorities, timelines, and expectations.
* Leads and manages the development of mandated and regulatory communication
materials within the region, ensuring milestones, timelines, and deadlines
are clearly communicated, tracked, and met.
* Proactively tracks progress, identifies risks or delays, and communicates
mitigation strategies to health plans and internal stakeholders to support
timely delivery and reduce downstream impacts.
* Builds and maintains strong cross‑functional partnerships with shared
services teams (e.g., Compliance Practice Oversight, Product, Enrollment,
Medicare Implementations), coordinating year‑over‑year updates, operational
changes, and regional requirements.
* Represents regional perspectives and recurring themes to inform enterprise
communication planning, campaign roadmaps, and continuous improvement
efforts.
* Oversees Source of Truth (SOT) governance for the region, ensuring accuracy,
completeness, and timely stakeholder input; serves as the primary point of
contact for SOT change requests, escalations, and post‑deadline updates,
including late‑breaking changes.
* Identifies, escalates, and helps resolve communication or operational issues
by partnering with internal and external stakeholders to ensure timely
resolution, consistent follow‑up, and clear documentation.
* Utilizes data, competitive insights, and member feedback to inform strategic
decisions and regional communication approaches.
* Partners with analytics teams to define and monitor key performance
indicators (KPIs), track progress, measure effectiveness of communication
efforts, and apply insights to improve future initiatives.
* Develops and refines communication frameworks, templates, tools, and best
practices based on regional patterns, questions, and recurring needs.
* Champions innovation and continuous improvement across communication
strategy, planning, intake, and execution processes.
* Leads, coaches, and develops team members by setting clear direction,
providing guidance and feedback, fostering collaboration, and ensuring
alignment with organizational goals and high‑quality outputs.
* Inspires a high‑performing team culture grounded in accountability,
transparency, creativity, and operational excellence through regular
engagement, communication, and performance management.
Required Qualifications
• At least 7 years of progressive communications/marketing experience, including
health care/managed care experience, or equivalent combination of relevant
education and experience.
• At least 1 year of management/leadership experience.
• Ability and experience leading communications/marketing strategy and strategic
planning initiatives.
• Strong understanding of Centers for Medicare and Medicaid Services (CMS)
regulations, Medicaid/Medicare communications, and member engagement strategies.
• Experience with communication analytics platforms and strategic planning
tools.
• Strong analytical and strategic thinking skills.
• Strong organizational skills and attention to detail.
• Project management experience/experience managing complex projects in a
regulated environment.
• Ability to work cross-functionally with internal/external stakeholders in a
highly matrixed organization.
• Strong verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
• Project Management Professional (PMP) or Agile certification.
• Proficiency in marketing technology platforms/tools (e.g. Salesforce Health
Cloud, Adobe Experience Manager, Tableau).
• Experience with multicultural and multilingual communications.
• Familiarity with National Committee for Quality Assurance (NCQA) standards and
health literacy best practices.
• Bilingual capabilities (Spanish, Mandarin, etc.).
To all current Molina employees: If you are interested in applying for this
position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina
Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Job Summary
Leads and manages team responsible for the development and execution of
strategic communication plans across the Molina enterprise. Ensures alignment
of communication strategies with organizational goals, regulatory requirements,
and member engagement priorities. Collaborates cross-functionally to develop
data-driven communications plans, optimize resource allocation, and enhance the
impact of communication efforts across the Medicaid, Medicare, and commercial
lines of business.
Manager - Essential Job Duties
* In collaboration with senior leadership, supports the development and
execution of enterprise communication strategies aligned with brand
standards, business objectives, and regulatory requirements, while
representing regional needs and insights.
* Serves as the primary communications lead for an assigned region, delivering
regular (monthly and mid‑month/weekly) updates to health plans and ensuring
clear, consistent communication throughout the material development
lifecycle.
* Supports and contributes to comprehensive communication strategies that drive
member engagement, retention, provider relations, and regulatory compliance,
translating enterprise objectives into regionally executable plans.
* Co‑leads monthly health plan calls in partnership with Marketing, including
scheduling, agenda development, preparation, facilitation, and follow‑up,
ensuring alignment on priorities, timelines, and expectations.
* Leads and manages the development of mandated and regulatory communication
materials within the region, ensuring milestones, timelines, and deadlines
are clearly communicated, tracked, and met.
* Proactively tracks progress, identifies risks or delays, and communicates
mitigation strategies to health plans and internal stakeholders to support
timely delivery and reduce downstream impacts.
* Builds and maintains strong cross‑functional partnerships with shared
services teams (e.g., Compliance Practice Oversight, Product, Enrollment,
Medicare Implementations), coordinating year‑over‑year updates, operational
changes, and regional requirements.
* Represents regional perspectives and recurring themes to inform enterprise
communication planning, campaign roadmaps, and continuous improvement
efforts.
* Oversees Source of Truth (SOT) governance for the region, ensuring accuracy,
completeness, and timely stakeholder input; serves as the primary point of
contact for SOT change requests, escalations, and post‑deadline updates,
including late‑breaking changes.
* Identifies, escalates, and helps resolve communication or operational issues
by partnering with internal and external stakeholders to ensure timely
resolution, consistent follow‑up, and clear documentation.
* Utilizes data, competitive insights, and member feedback to inform strategic
decisions and regional communication approaches.
* Partners with analytics teams to define and monitor key performance
indicators (KPIs), track progress, measure effectiveness of communication
efforts, and apply insights to improve future initiatives.
* Develops and refines communication frameworks, templates, tools, and best
practices based on regional patterns, questions, and recurring needs.
* Champions innovation and continuous improvement across communication
strategy, planning, intake, and execution processes.
* Leads, coaches, and develops team members by setting clear direction,
providing guidance and feedback, fostering collaboration, and ensuring
alignment with organizational goals and high‑quality outputs.
* Inspires a high‑performing team culture grounded in accountability,
transparency, creativity, and operational excellence through regular
engagement, communication, and performance management.
Required Qualifications
• At least 7 years of progressive communications/marketing experience, including
health care/managed care experience, or equivalent combination of relevant
education and experience.
• At least 1 year of management/leadership experience.
• Ability and experience leading communications/marketing strategy and strategic
planning initiatives.
• Strong understanding of Centers for Medicare and Medicaid Services (CMS)
regulations, Medicaid/Medicare communications, and member engagement strategies.
• Experience with communication analytics platforms and strategic planning
tools.
• Strong analytical and strategic thinking skills.
• Strong organizational skills and attention to detail.
• Project management experience/experience managing complex projects in a
regulated environment.
• Ability to work cross-functionally with internal/external stakeholders in a
highly matrixed organization.
• Strong verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
• Project Management Professional (PMP) or Agile certification.
• Proficiency in marketing technology platforms/tools (e.g. Salesforce Health
Cloud, Adobe Experience Manager, Tableau).
• Experience with multicultural and multilingual communications.
• Familiarity with National Committee for Quality Assurance (NCQA) standards and
health literacy best practices.
• Bilingual capabilities (Spanish, Mandarin, etc.).
To all current Molina employees: If you are interested in applying for this
position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina
Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V