Franchise Marketing Support Specialist
The Mosquito Authority and The Pest Authority
Full-time
On-site
CHARLOTTE
Benefits:
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Are you passionate about supporting business owners and helping them grow? Do you enjoy being the go-to partner who helps clients navigate marketing tools, programs, and strategies with confidence? If so, this role may be a great fit.
Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset.
The Franchise Marketing Support Specialist plays a critical role in supporting franchise owners across a multi-brand, multi-location system. This position serves as a trusted partner to franchisees—helping them understand, adopt, and execute approved marketing programs and platforms that drive local growth and long-term success.
The goal of this role is to increase franchisee satisfaction, adoption of marketing initiatives, and overall system performance through strong relationship management, responsive support, and effective coordination with internal teams.
This is a full-time, hybrid role (four days in office, 1 day remote) based in the Charlotte Metro area.
Essential Responsibilities
Serve as a day-to-day marketing support contact for franchise owners
Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
Help franchisees execute national and local marketing campaigns accurately and on time
Manage inbound franchisee requests, questions, and issues related to marketing programs
Set clear expectations and guide franchisees through marketing processes and best practices
Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
Assist with website updates, local page requests, and basic digital marketing needs
Support Google Business Profile updates and foundational optimization requests
Track common issues and contribute to documentation, FAQs, and process improvements
Proactively identify opportunities to improve franchisee adoption and satisfaction
Participate in franchisee check-ins, training sessions, and support calls as needed
What You Bring
2–4+ years of experience in account services, franchise support, client success, or marketing coordination
Experience working with franchisees, multi-location businesses, or large account portfolios preferred
Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)
Strong communication and relationship-building skills
Proven ability to manage multiple requests and priorities simultaneously
Customer-service mindset with a proactive, solution-oriented approach
High attention to detail and strong organizational skills
Comfortable collaborating with cross-functional internal teams
Eagerness to learn marketing platforms, processes, and franchise best practices
Why Join Us
Make a direct impact on franchise owner success and local business growth
Work across multiple national brands within a growing franchise system
Develop deep experience in franchise and multi-location marketing
Join a collaborative, support-focused team committed to innovation and growth
Flexible work from home options available.
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Are you passionate about supporting business owners and helping them grow? Do you enjoy being the go-to partner who helps clients navigate marketing tools, programs, and strategies with confidence? If so, this role may be a great fit.
Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset.
The Franchise Marketing Support Specialist plays a critical role in supporting franchise owners across a multi-brand, multi-location system. This position serves as a trusted partner to franchisees—helping them understand, adopt, and execute approved marketing programs and platforms that drive local growth and long-term success.
The goal of this role is to increase franchisee satisfaction, adoption of marketing initiatives, and overall system performance through strong relationship management, responsive support, and effective coordination with internal teams.
This is a full-time, hybrid role (four days in office, 1 day remote) based in the Charlotte Metro area.
Essential Responsibilities
Serve as a day-to-day marketing support contact for franchise owners
Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
Help franchisees execute national and local marketing campaigns accurately and on time
Manage inbound franchisee requests, questions, and issues related to marketing programs
Set clear expectations and guide franchisees through marketing processes and best practices
Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
Assist with website updates, local page requests, and basic digital marketing needs
Support Google Business Profile updates and foundational optimization requests
Track common issues and contribute to documentation, FAQs, and process improvements
Proactively identify opportunities to improve franchisee adoption and satisfaction
Participate in franchisee check-ins, training sessions, and support calls as needed
What You Bring
2–4+ years of experience in account services, franchise support, client success, or marketing coordination
Experience working with franchisees, multi-location businesses, or large account portfolios preferred
Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)
Strong communication and relationship-building skills
Proven ability to manage multiple requests and priorities simultaneously
Customer-service mindset with a proactive, solution-oriented approach
High attention to detail and strong organizational skills
Comfortable collaborating with cross-functional internal teams
Eagerness to learn marketing platforms, processes, and franchise best practices
Why Join Us
Make a direct impact on franchise owner success and local business growth
Work across multiple national brands within a growing franchise system
Develop deep experience in franchise and multi-location marketing
Join a collaborative, support-focused team committed to innovation and growth
Flexible work from home options available.