Emergency Communications Trainee (Pipeline)
City of Memphis
13 hours ago
Full-time
On-site
Salary Range:$56,189.64 - $56,189.64
Works under the general direction of an assigned supervisor in the
Communications Service Center. Operates a computer-aided telephone, dispatch and
digital trunked simulcast radio system in order to provide emergency and routine
dispatcher services to officers and the public. Collects and records information
received by documenting the nature of the call, location and circumstances of
the call, description of the responsible parties and/or suspects, and the name
and number of the caller. Determines the order of response to emergency and
non-emergency calls based on available resources. Researches geographical
information to assist Police Officers in responding to emergency and
non-emergency calls. Maintains status of field units using the CAD system via
trunked radio system. Broadcasts information to dispatch units and to provide
descriptions of suspects; monitors travel and scene times to evaluate unit
status and determine officers' safety. Updates various lists and files to secure
required wrecker and ambulance services and to have accurate and timely
information available for callers requesting service. Attains and maintains
State of Tennessee certification through approved training for public safety
dispatcher on the National Crime Information Center (NCIC)/Tennessee Information
Enforcement Systems (TIES)/National Law Enforcement Telecommunications Systems
(NLETS). Provides Police Officers with information on stolen vehicles, wanted
persons, criminal history, etc. by accessing the TIES, NCIC and NLETS databases
and enters information into and responds to inquiries from other law enforcement
agencies through these systems.
RESPONSIBILITIES
OTHER FUNCTIONS:
Performs additional functions (essential or otherwise) which may be assigned
from time to time. Bilingual abilities strongly preferred.
TYPICAL PHYSICAL DEMANDS:
Requires the use of equipment such as video/monitor receivers, computer-aided
telephones, radio and dispatch systems to review information and check the
status of particular events; operates TTD telephone for the hearing and speech
impaired. Requires the ability to communicate effectively to obtain and record
information from the caller. Ability to simultaneously perform multiple tasks.
Ability to recognize potential life and safety hazards or other critical aspects
and to dispatch accordingly for effective coverage of the incident. Ability to
maintain composure and to deal effectively with people in emergency situations.
Involves contact with staff and police personnel and various other emergency
responders.
TYPICAL WORKING CONDITIONS:
The E-9-1-1 PSAP/Communications service center is highly secured enclosed area.
Incumbents must remain at the assigned workstation except for designated break
and lunch periods and are not allowed to leave their radio dispatch position
without a relief dispatcher. Since incumbents perform duties in proximity with
each other, background noise from calls received by other incumbents may be
distracting. May be required to work various shifts, holidays, weekends, and
rotate days off.
QUALIFICATIONS
Must be at least eighteen (18) years of age. Must be a citizen of the United
States. Must not have been convicted of or pleaded guilty to or entered a plea
of nolo contendere to any felony charge or to any violation of any federal or
state laws or city ordinances relating to force, violence, theft, dishonesty,
gambling, liquor, or controlled substances. For those who have served in the
Armed Forces of the United States, type of release/discharge must be
"honorable". High school graduate or equivalent; must type at least 35 words per
minute typing score on tests designated by Personnel; must successfully pass a
battery of psychological tests, a Structured Interview Board, reading test, and
dispatch test; must have effective written and interpersonal skills;
geographical knowledge of the City of Memphis is preferred; or any combination
of experience or training which enables one to perform the essential job
functions. All candidates must successfully pass a criminal justice employment
background check to work within the Police Services Division.
SPECIAL REQUIREMENTS THAT MUST BE COMPLETED AS A CONDITION OF CONTINUED
EMPLOYMENT:
1. Must successfully complete the Memphis Police Department Emergency
Communications Bureau’s Training Program and display proficiency in all job
functions as a condition of continued employment.
2. Must successfully complete the required probationary period as a condition
of continued employment.
3. Must obtain State of Tennessee certification on the NCIC/TIES/NLETS systems
as a public safety dispatcher within one (1) year of employment and must
maintain such certification as a condition of continued employment.
Works under the general direction of an assigned supervisor in the
Communications Service Center. Operates a computer-aided telephone, dispatch and
digital trunked simulcast radio system in order to provide emergency and routine
dispatcher services to officers and the public. Collects and records information
received by documenting the nature of the call, location and circumstances of
the call, description of the responsible parties and/or suspects, and the name
and number of the caller. Determines the order of response to emergency and
non-emergency calls based on available resources. Researches geographical
information to assist Police Officers in responding to emergency and
non-emergency calls. Maintains status of field units using the CAD system via
trunked radio system. Broadcasts information to dispatch units and to provide
descriptions of suspects; monitors travel and scene times to evaluate unit
status and determine officers' safety. Updates various lists and files to secure
required wrecker and ambulance services and to have accurate and timely
information available for callers requesting service. Attains and maintains
State of Tennessee certification through approved training for public safety
dispatcher on the National Crime Information Center (NCIC)/Tennessee Information
Enforcement Systems (TIES)/National Law Enforcement Telecommunications Systems
(NLETS). Provides Police Officers with information on stolen vehicles, wanted
persons, criminal history, etc. by accessing the TIES, NCIC and NLETS databases
and enters information into and responds to inquiries from other law enforcement
agencies through these systems.
RESPONSIBILITIES
OTHER FUNCTIONS:
Performs additional functions (essential or otherwise) which may be assigned
from time to time. Bilingual abilities strongly preferred.
TYPICAL PHYSICAL DEMANDS:
Requires the use of equipment such as video/monitor receivers, computer-aided
telephones, radio and dispatch systems to review information and check the
status of particular events; operates TTD telephone for the hearing and speech
impaired. Requires the ability to communicate effectively to obtain and record
information from the caller. Ability to simultaneously perform multiple tasks.
Ability to recognize potential life and safety hazards or other critical aspects
and to dispatch accordingly for effective coverage of the incident. Ability to
maintain composure and to deal effectively with people in emergency situations.
Involves contact with staff and police personnel and various other emergency
responders.
TYPICAL WORKING CONDITIONS:
The E-9-1-1 PSAP/Communications service center is highly secured enclosed area.
Incumbents must remain at the assigned workstation except for designated break
and lunch periods and are not allowed to leave their radio dispatch position
without a relief dispatcher. Since incumbents perform duties in proximity with
each other, background noise from calls received by other incumbents may be
distracting. May be required to work various shifts, holidays, weekends, and
rotate days off.
QUALIFICATIONS
Must be at least eighteen (18) years of age. Must be a citizen of the United
States. Must not have been convicted of or pleaded guilty to or entered a plea
of nolo contendere to any felony charge or to any violation of any federal or
state laws or city ordinances relating to force, violence, theft, dishonesty,
gambling, liquor, or controlled substances. For those who have served in the
Armed Forces of the United States, type of release/discharge must be
"honorable". High school graduate or equivalent; must type at least 35 words per
minute typing score on tests designated by Personnel; must successfully pass a
battery of psychological tests, a Structured Interview Board, reading test, and
dispatch test; must have effective written and interpersonal skills;
geographical knowledge of the City of Memphis is preferred; or any combination
of experience or training which enables one to perform the essential job
functions. All candidates must successfully pass a criminal justice employment
background check to work within the Police Services Division.
SPECIAL REQUIREMENTS THAT MUST BE COMPLETED AS A CONDITION OF CONTINUED
EMPLOYMENT:
1. Must successfully complete the Memphis Police Department Emergency
Communications Bureau’s Training Program and display proficiency in all job
functions as a condition of continued employment.
2. Must successfully complete the required probationary period as a condition
of continued employment.
3. Must obtain State of Tennessee certification on the NCIC/TIES/NLETS systems
as a public safety dispatcher within one (1) year of employment and must
maintain such certification as a condition of continued employment.