Director, Transformation Delivery Lead, Communications
BNY Mellon
20 hours ago
Full-time
On-site
New York
At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance — and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
Role Overview
We’re seeking a future team member for the role of Director, Platform Delivery
Lead – Communications to join our Communications organization. This role is in
New York and will report to the Global Head of Communications.
This is a highly strategic and execution-oriented leadership role focused on
advancing the Communications practice through transformational programs,
operating model improvements, and capability-building. The successful candidate
will work closely with senior stakeholders across Communications and the broader
Corporate Affairs hub to identify priorities, shape initiatives, and lead
end-to-end delivery of programs that modernize how Communications operates,
partners with the business and ultimately delivers value.
This role will have a particular focus on helping the function adopt new ways of
working, including AI-enabled tools and practices, while strengthening team
capability, consistency, and impact.
In this role, you’ll make an impact in the following ways:
* Partner with the Global Head of Communications and other senior leaders to
identify and prioritize transformational opportunities across the
Communications practice, aligning initiatives to business needs and
enterprise priorities.
* Lead end-to-end delivery of strategic programs that enhance the
effectiveness, scalability, and impact of the Communications function, from
concept and design through execution, adoption, and measurement.
* Engage with senior stakeholders to understand what they need from a modern
communications function and translate those needs into practical and
actionable, high-value solutions, processes, and programs.
* Drive programs that uplift and upskill Communications talent, with a strong
emphasis on building fluency, confidence, and effective use of AI tools,
automation, and emerging technologies in day-to-day communications work.
* Identify and develop initiatives that originate within Communications but
create broader value across the Corporate Affairs hub, helping strengthen
collaboration, efficiency, and shared capabilities.
* Help shape and evolve the Communications operating model, including
governance, workflows, prioritization approaches, and ways of working that
improve execution discipline and strategic partnership.
* Establish clear success metrics, milestones, and reporting for key programs;
use data, stakeholder feedback, and outcomes analysis to drive continuous
improvement and adoption.
* Partner effectively across functions including Corporate Affairs, Marketing,
Technology, People Team, Risk, Legal, and Compliance to ensure programs are
well-designed, executable, and aligned to enterprise requirements.
* Scan the external environment for best practices in communications
transformation, AI enablement, capability-building, and operating model
design to help position the team for future needs.
To be successful in this role, we’re seeking the following:
* 12–15+ years of relevant experience in communications, transformation,
strategy, operating model, program delivery, or related fields, with a track
record of leading complex, enterprise-wide initiatives and influencing at
senior levels.
* Deep understanding of how a modern communications function operates and
creates value, including strategic communications, executive communications,
internal communications, campaign planning, content operations, and
measurement.
* Demonstrated experience driving / executing transformational programs,
including process redesign, capability-building, change adoption, operating
model enhancement, or cross-functional business improvement initiatives.
* Strong executive presence and the ability to work credibly with senior
stakeholders, balancing strategic thinking with pragmatic execution and
strong judgment.
* Experience driving AI enablement, digital adoption, or technology-enabled
change within a business function; ability to identify practical use cases
and help teams adopt new tools responsibly and effectively.
* Proven ability to lead end-to-end programs across multiple stakeholders,
managing scope, timelines, dependencies, risks, and outcomes in a disciplined
and transparent way.
* Strong stakeholder management and influencing skills, with the ability to
navigate ambiguity, align differing priorities, and build momentum across
matrixed environments.
* Data-driven mindset with experience defining KPIs, measuring impact, and
using insights to optimize program performance and team effectiveness.
* Excellent written and verbal communication skills, including the ability to
synthesize complex ideas, create clear recommendations, and communicate
effectively with senior executives.
* High degree of curiosity, adaptability, and learning agility, with an
external perspective on emerging trends in communications, AI, and
organizational effectiveness.
Preferred Qualifications
* Experience working in a large, complex, highly regulated organization.
* Experience in financial services, professional services, consulting,
technology, media, corporate affairs, or a similarly fast-paced stakeholder
environment.
* Familiarity with communications technology, workflow tools, content
operations platforms, and AI-enabled productivity solutions.
* Experience designing or leading team capability-building, training, or
upskilling programs.
* Strong understanding of change management principles and adoption strategies.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html]
BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all]
Here’s a few of our recent awards:
* America’s Most Innovative Companies, Fortune, 2025
* World’s Most Admired Companies, Fortune 2025
* “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and reach your
financial goals as a valued member of our team, along with generous paid leaves,
including paid volunteer time, that can support you and your family through
moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our
employees. The base salary for this position is expected to be between $130,000
and $230,000 per year at the commencement of employment. However, base salary if
hired will be determined on an individualized basis, including as to experience
and market location, and is only part of the BNY total compensation package,
which, depending on the position, may also include commission earnings,
discretionary bonuses, short and long-term incentive packages, and
Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base
salary (as well as any other discretionary payment or compensation) at any time,
including for reasons related to individual performance, change in geographic
location, Company or individual department/team performance, and market factors.
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance — and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
Role Overview
We’re seeking a future team member for the role of Director, Platform Delivery
Lead – Communications to join our Communications organization. This role is in
New York and will report to the Global Head of Communications.
This is a highly strategic and execution-oriented leadership role focused on
advancing the Communications practice through transformational programs,
operating model improvements, and capability-building. The successful candidate
will work closely with senior stakeholders across Communications and the broader
Corporate Affairs hub to identify priorities, shape initiatives, and lead
end-to-end delivery of programs that modernize how Communications operates,
partners with the business and ultimately delivers value.
This role will have a particular focus on helping the function adopt new ways of
working, including AI-enabled tools and practices, while strengthening team
capability, consistency, and impact.
In this role, you’ll make an impact in the following ways:
* Partner with the Global Head of Communications and other senior leaders to
identify and prioritize transformational opportunities across the
Communications practice, aligning initiatives to business needs and
enterprise priorities.
* Lead end-to-end delivery of strategic programs that enhance the
effectiveness, scalability, and impact of the Communications function, from
concept and design through execution, adoption, and measurement.
* Engage with senior stakeholders to understand what they need from a modern
communications function and translate those needs into practical and
actionable, high-value solutions, processes, and programs.
* Drive programs that uplift and upskill Communications talent, with a strong
emphasis on building fluency, confidence, and effective use of AI tools,
automation, and emerging technologies in day-to-day communications work.
* Identify and develop initiatives that originate within Communications but
create broader value across the Corporate Affairs hub, helping strengthen
collaboration, efficiency, and shared capabilities.
* Help shape and evolve the Communications operating model, including
governance, workflows, prioritization approaches, and ways of working that
improve execution discipline and strategic partnership.
* Establish clear success metrics, milestones, and reporting for key programs;
use data, stakeholder feedback, and outcomes analysis to drive continuous
improvement and adoption.
* Partner effectively across functions including Corporate Affairs, Marketing,
Technology, People Team, Risk, Legal, and Compliance to ensure programs are
well-designed, executable, and aligned to enterprise requirements.
* Scan the external environment for best practices in communications
transformation, AI enablement, capability-building, and operating model
design to help position the team for future needs.
To be successful in this role, we’re seeking the following:
* 12–15+ years of relevant experience in communications, transformation,
strategy, operating model, program delivery, or related fields, with a track
record of leading complex, enterprise-wide initiatives and influencing at
senior levels.
* Deep understanding of how a modern communications function operates and
creates value, including strategic communications, executive communications,
internal communications, campaign planning, content operations, and
measurement.
* Demonstrated experience driving / executing transformational programs,
including process redesign, capability-building, change adoption, operating
model enhancement, or cross-functional business improvement initiatives.
* Strong executive presence and the ability to work credibly with senior
stakeholders, balancing strategic thinking with pragmatic execution and
strong judgment.
* Experience driving AI enablement, digital adoption, or technology-enabled
change within a business function; ability to identify practical use cases
and help teams adopt new tools responsibly and effectively.
* Proven ability to lead end-to-end programs across multiple stakeholders,
managing scope, timelines, dependencies, risks, and outcomes in a disciplined
and transparent way.
* Strong stakeholder management and influencing skills, with the ability to
navigate ambiguity, align differing priorities, and build momentum across
matrixed environments.
* Data-driven mindset with experience defining KPIs, measuring impact, and
using insights to optimize program performance and team effectiveness.
* Excellent written and verbal communication skills, including the ability to
synthesize complex ideas, create clear recommendations, and communicate
effectively with senior executives.
* High degree of curiosity, adaptability, and learning agility, with an
external perspective on emerging trends in communications, AI, and
organizational effectiveness.
Preferred Qualifications
* Experience working in a large, complex, highly regulated organization.
* Experience in financial services, professional services, consulting,
technology, media, corporate affairs, or a similarly fast-paced stakeholder
environment.
* Familiarity with communications technology, workflow tools, content
operations platforms, and AI-enabled productivity solutions.
* Experience designing or leading team capability-building, training, or
upskilling programs.
* Strong understanding of change management principles and adoption strategies.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html]
BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all]
Here’s a few of our recent awards:
* America’s Most Innovative Companies, Fortune, 2025
* World’s Most Admired Companies, Fortune 2025
* “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and reach your
financial goals as a valued member of our team, along with generous paid leaves,
including paid volunteer time, that can support you and your family through
moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our
employees. The base salary for this position is expected to be between $130,000
and $230,000 per year at the commencement of employment. However, base salary if
hired will be determined on an individualized basis, including as to experience
and market location, and is only part of the BNY total compensation package,
which, depending on the position, may also include commission earnings,
discretionary bonuses, short and long-term incentive packages, and
Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base
salary (as well as any other discretionary payment or compensation) at any time,
including for reasons related to individual performance, change in geographic
location, Company or individual department/team performance, and market factors.