Communications Agent
Marriott
3 days ago
Full-time
On-site
Washington
POSITION SUMMARY
Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines. Process guest requests for wake-up calls,
screening calls, do not disturb, call forwarding, conference calls, TDD relay
calls, and non-registered guest calls. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities, services, and hours of
operation, and local areas of interest and activities. Review shift logs/daily
memo books and document pertinent information in logbooks. Notify Loss
Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information, and
protect company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, and thank guests with
genuine appreciation. Speak with others using clear and professional language,
and answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines. Process guest requests for wake-up calls,
screening calls, do not disturb, call forwarding, conference calls, TDD relay
calls, and non-registered guest calls. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities, services, and hours of
operation, and local areas of interest and activities. Review shift logs/daily
memo books and document pertinent information in logbooks. Notify Loss
Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information, and
protect company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, and thank guests with
genuine appreciation. Speak with others using clear and professional language,
and answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.